Terms & Conditions

1. About these terms

These terms apply when you use this website, book a session, or buy a service or product from The Heights, operated by LAHAI Creative (ABN 97 846 645 714), referred to here as "the studio", "we" or "us".

By booking or purchasing you accept these terms along with our booking, cancellation & refund policy and privacy policy.

2. Our services

We provide recording and mixing, custom music production, mastering, music video production and artist content production from our studio in Girrawheen, Perth, Western Australia. Video and visual services are delivered through LAHAI Creative. All recording sessions are personally engineered.

• Service descriptions, inclusions and turnaround times are set out on the relevant service page
• Prices are in AUD and may change; the price shown when you book is the price that applies to that booking
• Equipment listings describe the room as it stands and may change as gear is added or serviced — if a specific piece of equipment matters to your session, confirm it with us before booking
• Creative services are provided with reasonable care and skill; we can't guarantee a specific commercial outcome for a record
• Stated shoot durations refer to shooting time. Editing and post-production are included in the quoted price and are not deducted from shoot hours

3. Bookings & payment

• A booking is confirmed only when the deposit has been received and we've sent written confirmation
• Availability shown on the website is indicative until confirmed by us
• All amounts are recalculated and verified by our systems before any payment is taken; a price displayed in error is not binding
• You must be 18 or over to make a booking, or have a parent or guardian book on your behalf
• We may decline or cancel a booking where the request is unlawful, unsafe, or outside what the studio can properly deliver

Deposits, rescheduling, cancellation and refunds are covered in full in the booking policy.

4. Ownership, credits & splits

• You own the master recordings of your material. The studio claims no ownership interest in your songs or masters
• Where we contribute original production — beats, instrumentation, composition — the producer's share of the composition is agreed in writing before the session starts. Absent a written agreement, standard industry practice applies
• Engineering and mixing services do not create an ownership interest in your work
• You agree to credit the studio and the relevant engineer or producer on releases, in the customary format
• We may reference completed, publicly released work in our portfolio unless you ask us not to in writing
• Unreleased material is never published, shared or used in promotion without your written permission

5. Custom production & instrumentals

A custom instrumental is written for your record. It is not a lease from a catalogue and is not sold to anyone else.

• One agreed revision is included per instrumental. Further revisions are quoted before any work starts
• The recording (master) of your song is yours
• The producer's share of the composition is agreed in writing before the session begins
• Producer credit is required on release in the customary format
• Trackout stems are supplied on request
• Instrumentals may not be resold, sub-licensed or redistributed as production libraries

6. Material you supply

When you send us stems, samples, lyrics, artwork or any other material, you confirm that:

• You own it, or have the rights and clearances needed to use it
• It doesn't infringe anyone else's copyright, trade mark or other rights
• Any samples used are cleared, or you accept responsibility for clearing them
• It isn't unlawful, defamatory, or content we'd be committing an offence by working on

You agree to cover any loss we suffer as a result of a claim arising from material you supplied. We may decline to work on material where clearance is doubtful.

7. Using this website

• All content on this site — photography, video, audio, text, the logo and the design — belongs to the studio or LAHAI Creative and may not be copied or reused without permission
• You may not attempt to interfere with the site, its booking system or its payment flow
• You may not scrape, automate or resell access to the booking system
• Prices, availability and descriptions may be updated at any time
• We aim to keep the site available but don't guarantee uninterrupted access

8. Liability

• Personal property brought into the studio is your responsibility
• We take reasonable care of your session files and maintain backups, but recommend you keep your own copies of anything irreplaceable
• We're not liable for indirect or consequential loss — missed release dates, lost revenue, travel or accommodation costs
• Where we are liable, our liability is limited to the amount you paid for the affected service
• Damage to studio equipment or premises caused by you or your guests is charged at repair or replacement cost

9. Consumer guarantees

Our services come with guarantees that cannot be excluded under Australian Consumer Law. You're entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage.

Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Competition and Consumer Act 2010 (Cth). Where a limitation above would breach that Act, it doesn't apply.

10. Changes to these terms

We may update these terms from time to time. The version in force when you make a booking is the one that applies to it. Material changes will be noted by the "last updated" date at the top of this page.

11. Governing law & contact

These terms are governed by the laws of Western Australia. Any dispute is subject to the exclusive jurisdiction of the courts of Western Australia.

Email: lahaicreative@gmail.com
Location: Girrawheen, Perth, Western Australia
Phone: 0417 152 903

LAHAI Creative · ABN 97 846 645 714