Merch Shipping
& Returns

Last updated: September 2026 Applies to apparel orders only
Not legal advice. This policy was written to reflect how the shop actually operates. It has not been reviewed by a lawyer. Have it checked against Australian Consumer Law before you rely on it.

1. Printed to order

We do not hold stock. When you order, that exact garment — in that colour and that size — is printed for you by our print partner in Australia and posted directly to you.

This is the reason for most of what follows. There is no shelf to put a returned item back on, and a printed garment in someone else's size cannot be sold to anyone else.

2. Prices & payment

  • All prices are in Australian dollars (AUD) and include GST
  • Orders are paid in full at checkout — there is no deposit on merchandise
  • Payment is processed by Square. We never see or store your card details
  • The total shown before you pay is the total charged. There are no fees added afterwards

3. Shipping

  • $12 flat rate anywhere in Australia
  • Free shipping once your order reaches $120 before shipping
  • We ship within Australia only from this website. For overseas delivery, email us and we will quote postage before you pay
  • Orders are posted directly from the printer, not from the studio

Deliveries to PO boxes and parcel lockers are fine. Please make sure the address you enter is one that can receive a parcel — we cannot redirect a parcel once it has been posted.

4. How long it takes

Printing usually takes 5–7 working days before your order ships, then standard postage time on top of that.

That is an estimate based on our printer's normal turnaround, not a guarantee. It is not a delivery date and we do not promise one — printing queues, stock on a particular garment colour, and Australia Post all vary. If your order is going to take materially longer than this, we will email you rather than leave you wondering.

We do not have tracking until the order ships. As soon as we do, you get it.

5. Changing an order

If you have ordered the wrong size, the wrong colour, or entered the wrong address, reply to your receipt email straight away. Orders are not sent to print the instant you pay, so there is usually a window where we can fix it at no cost.

Once an order has gone to print, it cannot be changed or cancelled — the garment already exists.

6. Returns & faults

Change of mind. Because every item is printed for you specifically, we cannot accept returns or exchanges for change of mind, for choosing the wrong size, or for deciding you prefer a different colour. Please check the size and colour before you order, and ask us first if you are unsure.

If something is wrong, we fix it. Contact us within 30 days of delivery if your order:

  • arrives damaged or faulty
  • is not what you ordered — wrong garment, wrong colour, wrong size, wrong print
  • has a printing defect, or a print that is misplaced, cracked or incomplete

Email us with your order reference and a photograph of the problem. Where the fault is ours or the printer's, we will replace the item or refund you — your choice — and we will cover the postage. You will not be asked to pay to return a faulty item.

7. Your consumer rights

Nothing in this policy limits your rights under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure.

The change-of-mind position in section 6 is a commercial policy about custom-made goods. It does not, and cannot, remove those rights.

8. Sizing & colour

Sizes are standard adult fits as supplied by the garment manufacturer. We do not currently publish a measurement chart, so we will not pretend to one — if you are between sizes or unsure, email us before ordering and we will help.

Product images are generated mockups: a real photograph of the garment with the artwork composited onto it. They show placement and proportion accurately. Colours will vary between screens, and fabric colour can vary slightly between production runs, so treat the swatch as a close guide rather than an exact match.

Prints on light garments are white ink; the Black Label range is printed in dark ink for light-coloured garments. Where a print would not read well against the colour you have chosen, the product page says so before you add it to the cart.

9. Contact

For anything to do with an order, reply to your receipt email or write to lahaicreative@gmail.com with your order reference.

The Heights · Girrawheen, Perth, Western Australia.